IRIS invests in the customer service experience despite Covid-19 crisis

IRIS Inspection machines has strengthened its management team, maximizing the customer service experience for glass container producers throughout the world.

Service has always been a strategic key of success for IRIS. The inspection solutions specialist has promoted Francesco Martinelli to become Customer Service Manager, with direct responsibility for a dedicated team of 15 engineers located both in Lyon (France) and in various locations worldwide (Russia, UK, Thailand, China, Mexico etc) . One of his top priorities has been to successfully maintain the worldwide service provided by IRIS in these challenging Covid-19 times.

Francesco has been part of the IRIS success story since 2014, working for five years as a Customer Service Engineer, before becoming a Project Manager and Support Engineer.

Speaking fluent Italian, English and French, his latest appointment will ensure the delivery of high quality service and customer satisfaction. Francesco is responsible for the planning and management of machine installations, as well as recruiting, mentoring and developing customer service agents.